FAQs / Shipping Rates

General Questions:

Are all the watches authentic?
Do you sell used or refurbished watches?
Do you have a store where we can shop in person?
Do you sell extra links or different bands for the watches?
What is the Company philosophy?
How do you sell the watches at such low prices?
How come my e-mails are not answered immediately?
Do you accept exchanges or returns?
Do you offer a warranty?
What types of payments do you accept?
Do you size the watch before shipping?
How do I know if the watch I choose will fit me?
What do I do if the battery is dead on arrival?
Are your pictures and descriptions accurate?
What is meant by water resistant?
Is the item in the picture the one I will be getting?
Do you offer volume discounts?
What is your Contact Information?
What is your Return Policy?

Shipping & Handling Questions:

How do you ship?
How long after I pay will you ship?
Do you ship international or to an APO?
Can I have you ship to a location other than my billing address?
What is the cost of shipping and handling?
Are the Shipping & Handling Rates the actual cost of the shipping itself?

Q. Are all the watches authentic?
A. All of our watches are 100% authentic name brands as advertised. Some of the brands we offer are: Burberry, Diesel, DKNY, Elgin, Emporio Armani, Folli Follie, Fossil, Guess, Lorus by Seiko, Kenneth Cole, Michael Kors, Philippe Starck, Relic, Timex & Zodiac.

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Q. Do you sell used or refurbished watches?
A. We sell only brand new, quality name brand merchandise. All the watches that you find under the different categories of sports watches, casual watches, dress watches. fashion watches etc. are all brand new and authentic watches.

Q. Do you have a store where we can shop in person?
A. We currently have no showroom or store. We sell only via our website, eBay and other such online markets. This allows us to cut our overhead costs and deliver the lowest possible prices to our customers.

Q. Do you sell extra links or different bands for the watches?
A. We currently do not stock parts or accessories. We sell only the watches themselves. We also do not currently take special orders.

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Q. What is the Company philosophy?
A. Our motto is: "Making Time Affordable". We do this without compromising our philosophy of delivering only quality brand name merchandise at the lowest prices and exceptional customer service.

Q. How do you sell the watches at such low prices?
A. We aggressively search the global market for both the latest styles and the lowest prices. By buying tremendous volume and selling strictly over the internet, we have cut our overhead costs. We then pass these savings on to you, our customer.

Q. How come my e-mails are not answered immediately?
A. We thankfully sell hundreds of products daily. Typically, we average one e-mail per product sold and respond on a first come first served basis. We try to give each customer the personal attention they deserve. As you can imagine this takes time. We also like to enjoy our nights and weekends just like everyone else. The typical response time for an e-mail received M-F - 9-5 - EST is between 1 to 36 hours. (Friday's mail may sometimes not be received until Monday.) We appreciate and welcome all your comments and suggestions. We answer all correspondence.

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Q. Do you accept exchanges or returns?
A. In line with customer satisfaction being our number one priority, we have one of the most liberal return policies available on the internet. We accept returns and exchanges within 14 days. In all fairness we just ask that you please totally comply with our policies so that we in turn can be reimbursed by our suppliers. Please see our return / exchange policy listed below for exact details.

Q. Do you offer a warranty?
A. We offer whatever manufacturers warranty applies to each particular item. All brand names like Croton, Kenneth Cole, Wenger and Victorinox have warranties, but the duration and coverage varies by brand. Please see product description of the watch you want for more details.

Q. What types of payments do you accept?
A. We accept Checks, Money Orders, PAYPAL or Western Union payments.

Q. Do you size the watch before shipping?
A. We ship all our watches as they come from the manufacturer. We have no facilities for resizing them. Most of our bands are adjustable if so stated in the description. Depending on how handy you are, you may be able to remove links yourself or have a jeweler do this for you.

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Q. How do I know if the watch I choose will fit me?
A. We list all the vital measurements for each watch that we sell. Among these statistics are the watch face size and the maximum size wrist that it will fit tightly. In order to measure your wrist, circle your wrist with a measuring tape. Then add another 1/8 - 3/8 of an inch to that number depending on how loose a fit you like.

Q. What do I do if the battery is dead on arrival?
A. We carefully inspect all watches prior to shipment to make sure they are functioning correctly. Unfortunately there is no way to know if a battery is about to die without opening the watch and testing it. At your request, we can either send you a new battery or you can send the watch back for us to replace the battery.

Q. Are your pictures and descriptions accurate?
A. We make every effort to make our images and descriptions as accurate as possible. Please bear in mind that there are times that what appears one way on our computer monitor may look slightly different on someone else's monitor based on the configuration. We can only see what appears on our monitor. Please email if you have any questions.

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Q. What is meant by water resistant?
A. Unless the watch is rated at least 100 meters W.R., swimming is not advisable. We have watches like this WENGER SWISS MILITARY that are 100 meter WR.  At 50 meters, showering and wading in shallow water are permissible. Lesser ratings are only meant to withstand occasional splashes and rain. Please consider your needs prior to ordering. Also, please bear in mind that chemicals and salt can damage the band and/or the case.

Q. Is the item in the picture the one I will be getting?
A. We typically stock hundreds of the same style. We only use only one of each item for images and statistics. It is very unlikely that you will be getting the exact one in the picture. Also, please bear in mind that sometimes the manufacturer slightly alters a product's description or shade of color without letting us know. This is not done intentionally. Also, when you get your watch check to see if there is a protective plastic on the face and/or the case back and/or the band. This is meant to be removed by the customer. Not all watches come with this.

Q. Do you offer volume discounts?
A. We offer special volume discounts. Please call us at: 1-848-525-0066 to discuss.

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Q. What is your Contact Information?
A. You may contact us:

• Via e-mail at: rolex123@timezone123.com - usual response (M-F) within 24 hours
• Via Phone at: (848) 525-0066 - M-F - 9-5 EST
• Via mail at: The Watch Gallery, LLC - 112 Clifton Ave # 115 - Lakewood, NJ 08701

Q. How do you ship?
A. We ship via U.S.P.S. First Class Service. In the USA, only upon customer request, we will ship Priority Mail for an additional $3.00 above the standard shipping and handling charges.

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Q. How long after I pay will you ship?
A. We generally ship within 1-2 business days of receiving payment. >From the time we ship, please allow 7-10 days on domestic orders and at least thirty days, due to customs delays, on international orders. This time frame is beyond our control.

Q. Do you ship international or to an APO?
A. Yes. We ship everywhere.

Q. Can I have you ship to a location other than my billing address?
A. When you pay, you can indicate where you want the item shipped. Different addresses must be in writing. We will ship anywhere in the world.

Q. What is the cost of shipping and handling?
A. Shipping and handling for all our standard watches are as follows:

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Shipping and Handling Rates:

Some of our watches, such as Burberry, that include heavy elegant cases, may be slightly higher. This will be clearly stated in the description.

If you do not wish to receive the case, please let us know.

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Q. Are the Shipping & Handling Rates the actual cost of the shipping itself?
A. As is clearly stated, part of the cost is the handling which covers our cost of storing the merchandise, packaging and maintaining a staff to send out the items in a timely fashion. These are part of our costs that enable us to offer our customers the lowest prices.

Return Policy

TimeZone123.com & The Watch Gallery, LLC - Return Policy:

At The Watch Gallery, Your Total Satisfaction is our # 1 Priority. All our products are carefully inspected prior to shipping to assure that they are in brand new and properly functioning condition. If you are not completely satisfied with your purchase, you have 14 days from date of purchase to request an exchange or return.

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All exchanges are subject to the following conditions:

1. Product must be in new, unworn condition with no physical changes such as scratches or removed links.
2. All packaging material and tags, if supplied, must be intact
3. A Return Authorization Number must be requested within 14 days of purchase via e-mail address listed below and must be clearly included in all returns. Product must then be shipped back to us within 5 days of receiving the Return Authorization.
4. Any product that customer is claiming to have received in non-working order can only be exchanged for the same or similar item.
5. If you are requesting an exchange because you prefer a different watch, the reshipping cost is $4.00 in the USA, $6.00 to Canada and $9.00 International.
6. If you are requesting a refund for a non-defective watch we will refund the cost of the watch (not including shipping and handling costs).

Please understand that we are bound by our suppliers to the above conditions.

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All ongoing correspondence regarding returns must be addressed to: rolexreturns@optonline.net. Please make sure to include the Auction Number (for products purchased at eBay) and Reason for request. Please do not e-mail to any other address.

TimeZone123.com and The Watch Gallery, LLC is not responsible for any lost or damaged returns. For your own protection, please purchase tracking and insurance.

Please allow seven days from our receipt of item for us to ascertain that the return complies with the above. We will then gladly issue the appropriate exchange.

If your request meets the above criteria, Please Send Your Product To:

The Watch Gallery, LLC
112 Clifton Ave - PMB # 115
Lakewood, NJ 08701

Please make sure to clearly include the Auction Number (for products purchased at eBay), the Return Authorization Number and Reason for Return. If these are not clearly included we sometimes do not know who sent it.

Thank You.